Welcome to the official Rules and Terms of The Pokies 114. These Rules set out how we operate, what we expect from players and how we manage accounts, deposits, withdrawals, promotions and disputes. We tested our processes extensively and wrote these terms to be clear, fair and enforceable. By registering an account or using any part of The Pokies 114 platform you accept these Rules in full.
The Pokies 114 is operated by a licensed gaming operator, registration number 3-102-841524, established in 2021 and headquartered in Costa Rica. Our operations are governed by applicable regulatory frameworks and monitored to ensure fair play and integrity. In our ongoing audits and internal testing our systems consistently met industry standards for fairness, uptime and transactional integrity.
These Rules are a binding agreement between you (the player) and The Pokies 114 (the operator). You accept these Rules when you register an account, deposit funds or otherwise use our platform. If you do not accept these Rules you must not create an account or continue using our services.
We may update or vary these Rules from time to time to reflect changes in law, regulation, business practice or technology. We will notify registered players of material changes via the account interface or by other reasonable means. Your continued use of the platform after notification constitutes acceptance of the updated Rules.
To use The Pokies 114 you must:
It is your responsibility to confirm that it is lawful for you to use our services in your jurisdiction. We reserve the right to refuse service, restrict access, or close accounts where legal or regulatory considerations apply.
When creating an account you must provide accurate personal information including full name, date of birth, contact email and phone number. We may require additional documentation to verify identity, address or payment methods. Common verification requests include government-issued ID, proof of address and copies of payment instruments.
We tested our verification workflow and our results show that most straightforward verifications are processed within 24–72 hours. Complex cases or requests requiring third-party checks may take longer. During verification, certain account functions may be restricted including withdrawals.
You are responsible for maintaining the confidentiality of your account credentials. Do not share your password or login details. Notify us immediately if you suspect unauthorized access. We are not liable for losses arising from compromised credentials where reasonable security procedures were not followed by the account holder.
Only one account is allowed per person. Multiple accounts created to exploit promotions, bonuses or to circumvent restrictions will be closed and funds voided. We reserve discretion to permit multiple accounts in exceptional circumstances and always require prior written approval from our compliance team.
We accept a range of payment methods. Deposits will generally be credited to your account once the payment is confirmed. Processing times depend on the payment method and your financial institution.
| Payment Method | Typical Processing Time | Minimum Deposit | Maximum Single Deposit |
|---|---|---|---|
| PayID / Bank Transfer | Instant to 24 hours | AU$10 | AU$20,000 |
| Credit / Debit Card | Instant to 48 hours | AU$10 | AU$10,000 |
| eWallets & Cryptocurrencies | Instant to 2 hours | AU$10 | Varies by method |
We may set specific limits per player for regulatory or risk reasons. Deposit rules are enforced to comply with anti-money laundering (AML) and know-your-customer (KYC) obligations.
Withdrawal requests are processed in accordance with our KYC and AML checks. In our practical tests, standard withdrawals were approved within 1–5 business days once identity verification is complete. Time to receipt depends on your bank or payment provider.
| Action | Typical Timeframe | Notes |
|---|---|---|
| Withdrawal request submitted | Immediate | Request queued for review |
| Compliance review / KYC validation | 24–72 hours | May require documents |
| Payout processing | 1–5 business days | Provider dependent |
We do not charge withdrawal fees, however your financial institution may apply charges. Withdrawals may be returned if rejected by the receiving institution; in these cases we will contact you to arrange an alternative method or return funds to your account.
Players must wager deposited funds in accordance with any promotional or general wagering requirements we set. As part of our anti-money laundering controls, certain deposit types must be wagered a specified number of times before they can be withdrawn. For example, our standard internal policy requires a 1x playthrough for PayID deposits and a 3x playthrough for Credit Card deposits unless otherwise stated in a promotion.
| Deposit Type | Playthrough Requirement |
|---|---|
| PayID / Bank Transfer | 1x |
| Credit / Debit Card | 3x |
| eWallet / Crypto | Varies by promotion |
These are baseline rules. Promotions may carry separate wagering requirements — always check the specific promotion terms before claiming a bonus.
Bonuses and promotions are offered at our discretion and are subject to specific terms and conditions. We designed our bonus terms to balance player value with fair play.
In our controlled audits we actively monitor suspicious play patterns and will take action when play is inconsistent with reasonable wagering behaviour. This helps us keep bonuses fair for genuine players.
If a game malfunctions or system error occurs, we reserve the right to void bets, cancel transactions or adjust player balances to correct the error. Players must not deliberately exploit faults or bugs. Where funds are lost due to a verified malfunction, we will investigate and make adjustments at our discretion based on evidence and supplier feedback.
We are committed to fair play. Any form of cheating, collusion, or use of automation (bots, scripts, programmed devices) is strictly prohibited. If we identify evidence of cheating or collusion we will void affected bets, confiscate funds derived from misconduct and close accounts. Criminal proceedings may be pursued where appropriate.
We take responsible gaming seriously. Players can set deposit limits, wagering limits and opt for self-exclusion. If you believe you have a gambling problem, seek help from an appropriate counselling service. Our account tools are designed to help you control your activity and we tested these tools for usability and effectiveness.
We collect and process personal data to provide our services and meet legal obligations. Your data will be handled in accordance with our Privacy Policy and applicable data protection legislation. We use reasonable technical and organisational measures to secure your information.
We may send operational notices, updates and marketing messages to the contact details you provide. You can manage marketing preferences in your account. Important legal notices or account-specific communications will be sent by email or within your account dashboard and are considered delivered within a reasonable time.
If you breach these Rules or if we reasonably suspect a breach, we may suspend account functionality, withhold funds pending investigation, cancel wagers, refuse withdrawals and close accounts. Reasons for action include but are not limited to:
We will notify you of actions taken, and where appropriate provide an explanation and details on how to appeal. Funds may be returned where investigations clear the account holder, subject to any regulatory constraints.
If you have a complaint about our services you should contact our customer support team providing as much detail as possible. We aim to resolve complaints swiftly. If the outcome is unsatisfactory you may escalate the matter to an independent dispute resolution service where available in your jurisdiction. We commit to cooperate with regulators and independent adjudicators in good faith.
Gambling involves risk. You may win or lose money and The Pokies 114 is not responsible for financial losses arising from gambling activity. We operate our games with certified random number generators and tested software. Our liability is limited to the extent permitted by law and these Rules.
These Rules are governed by applicable laws and regulations. Our corporate base is in Costa Rica and we operate under relevant regulatory frameworks. Where regional law applies to a specific player, that law may take precedence for that player. Disputes may be subject to the jurisdiction specified in our account terms or by the applicable regulator where relevant.
We keep transaction, play and account records for compliance and dispute resolution. Records include timestamps, game logs, transaction IDs and communications. In disputes we will rely on our internal logs and supplier records as primary evidence. We tested our audit trails during compliance checks and found our records provide clear traceability in the vast majority of cases.
You may close your account at any time by contacting support. For longer-term protection, self-exclusion tools allow you to block access for set periods. During self-exclusion we will not accept wagers from you and will limit communications. When you close an account, any pending KYC checks or disputes must be resolved before funds are released.
Some games on our platform are provided by third-party suppliers. These games are subject to their own fairness and technical standards. Where a dispute arises related to a supplier game, we will liaise with the supplier and apply corrective action based on their validated logs and our own records.
Based on our testing and player support experience, we recommend the following practical steps to avoid delays and disputes:
| Question | Answer |
|---|---|
| How long do withdrawals take? | Typically 1–5 business days after KYC checks; provider dependent. |
| Can I have more than one account? | No — more than one account is prohibited unless approved in writing by us. |
| What if I spot a game error? | Stop play and contact support immediately. Exploiting errors may lead to account closure. |
| Who to contact about complaints? | Contact customer support and follow the complaints escalation procedure; further escalation may be available via relevant regulators. |
Our commitment is to operate a secure, transparent and fair gaming platform. We regularly test our systems and workflows and our results show reliable operational integrity. If you have questions about these Rules, need help with account matters, or want to discuss responsible gaming tools, our support and compliance teams are available to assist.
These Rules are effective as provided and will remain in force until replaced or amended. By using The Pokies 114 you confirm that you have read, understood and agree to be bound by these Rules and any updates we publish.
If you require a copy of our full Terms & Conditions, Privacy Policy, or Responsible Gaming policy in another format, please contact our support team through your account dashboard. Thank you for choosing The Pokies 114 — play responsibly.
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